Terms and Conditions

Return and Refund Policy
 

At Holistic Haven Mindful Wellness, we are committed to providing products that support your wellbeing with care and integrity. We take pride in the quality of our offerings and handle each order with intention and attention.

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Returns & Exchanges – Faulty or Damaged Items Only

We only accept returns or exchanges if an item is faulty or damaged upon arrival.

To be eligible:

• You must notify us within 7 days of receiving the item.

• Provide proof of purchase (receipt or order number), along with a clear photo and description of the issue.

• The item must be unused and in its original packaging.
   

We do not accept returns or provide refunds for change of mind.
 

Non-Returnable Items

• Change-of-mind purchases

• Used or opened products

• Personalized or custom items

• Gift cards

• Sale or clearance items

• Digital products and downloadable content (e.g., meditations, courses, or workbooks)
   

How to Report a Faulty or Damaged Item

Please email us at hello@holistichavenwellness.com.au with your order number, details of the issue, and supporting photos. We will review your request and respond with next steps. If approved, we will offer you the choice of a replacement or a full refund. In some cases, we may request the item to be returned before processing.

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the item was faulty or incorrect.
 

Questions?

If you have any concerns or questions, please reach out to us at hello@holistichavenwellness.com.au — we’re here to support your wellness journey.