Terms and Conditions

Shipping Policy

Thank you for supporting our small business!

At Holistic Haven Mindful Wellness, we are committed to ensuring your order arrives safely, promptly, and with care. Please read our shipping policy below for information on how we handle the delivery of your purchases.

Processing Time
All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email, you will receive another notification when your order has shipped.
Please note that during periods of high demand, processing times may be slightly extended. We appreciate your patience and understanding.

Domestic Shipping Rates & Estimates
We currently ship anywhere within Australia.
 

 

• Flat Rate Standard Shipping* $15 3–7 business days
  *Excludes Gift Boxes - Shipping rates vary
   

• Free standard shipping for orders over $250
   

• Express shipping $20 1–3 business days

Click & Collect
Your order will be ready within 4 hours (business days). Please wait for your order notification before coming into the store to collect your item, thank you 
 
Local Delivery
We deliver to postcodes 3400, 3401 and 3402.
Please note local delivery is currently only available on Tuesday’s & Thursday’s.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to become active.

 

Shipping Delays
While we strive to ensure timely delivery, delays can occasionally occur due to factors beyond our control (e.g., postal service disruptions, weather). We will communicate any major delays as soon as we are aware of them.

 

Missing or Damaged Orders
If your order arrives damaged, or if you believe your package is lost or missing, please contact us within 7 days at hello@ holistichavenwellness.com.au with your order number and a description of the issue. We’ll do our best to resolve it quickly.

Contact Us
For any shipping-related questions or concerns, please reach out to us at:
hello@holistichavenwellness.com.au
 0427854 744

 

Thank you for supporting Holistic Haven Mindful Wellness.

We are grateful to be part of your journey to greater peace, balance, and wellbeing.